Office Telephone Etiquette Assessment
$27.37
Office Telephone Etiquette Assessment
$27.37
Skills Assessment
| Total Questions | 37 |
| Question Types | Multiple Choice |
| Competencies Tested | Projecting a Professional Image Taking and Leaving Messages Greetings and Closings Standard Protocol Dealing with Challenges Common Courtesy Listening Skills |
| Tasks Tested | Appropriately Using Humor Proper Use of Telephone Equipment Understanding Special Needs of Telephone Conversation Before a Call Demonstrating Appropriate Behavior Doing Your Job Effectively Leaving Voice Messages Returning a Call Knowing How to be Efficient A Good Phone Message Giving a Good First Impression Wrapping the Call Getting Prepared to Greet the Caller Identifying the Greeting When to Answer a Ringing Phone Ensuring Mutual Understanding Knowing How to Appropriately End a Call Knowing Helpful Language Transferring a Call Screening Calls Preparing to Speak Placing Someone on Hold Keeping Yourself Organized Rule for Returning Calls Being Respectful Handling Emotions Controlling the Call Handling a Difficult Caller Handling Irate Callers Reality of Expectations Understanding How to Communicate Professionally Good Manners When Placing a Call Being Aware of Proper Conduct Knowledge of Telephone Manners Verifying Course of Action Knowing How to Participate in the Conversation Using Tools of Communication |