Call Center Environment [audio] Assessment


Call Center Environment [audio] Assessment

Skills Assessment

The Call Center Environment [audio] measures the test taker's ability to process orders using call center software. Such skills include the ability to navigate call center software, order entry speed, order entry accuracy, the ability to answer caller questions and the ability to problem solve. The Call Center Environment test is appropriate to administer to those with as little as one year or as much as four years of experience in a call center.


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How does it work?
Total Questions 24
Question Types Simulation
Competencies Tested Call Center Protocol
Tasks Tested Logging In
Order 422375
Skywalker CD
Taxes and Shipping
Christy Jansen
Jansen Visa
Shipping Order 606112
Billing Order 606112
Order 849544
Discounting Copper Bracelets
Pricing Zen Gardens
Bracelet Page Number
Susan Carson
Carson AMEX
Calculating Ship Time
Billing Order 988586
Heavy Metal CD
Pricing Cooper MP3
Making Recommendations
Discounting Queen MP3
Joe Jones
Jones MasterCard
Billing Order 959653
Confirming Order 959653