Call Center Listening Skills [audio] Assessment


Call Center Listening Skills [audio] Assessment

Skills Assessment

The Call Center Listening Skills [audio] assessment employs audio-based call simulations to measure a test taker's listening skills, attention to detail, and problem solving skills. Among the topics covered are identifying customer problems, listening with distractions, listening through emotional distress, and identifying caller attributes.

Tests for Call Center Customer Service Survey, Call Center Environment [audio] as well as Call Center U.S. Geographic Locations are also available.


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How does it work?
Total Questions 28
Question Types Multiple Choice
Competencies Tested Identifying Customer Problems
Listening Distractions
Listening Through Emotional Distractions
Identifying Caller Attitudes
Tasks Tested Airline Scenario 1
Credit Card Scenario 2
Headset Scenario
Software Scenario 2
Airline Scenario 2
Airline Scenario 3
Software Scenario 1
Dead Computer Scenario
Phone Line Scenario
Credit Card Scenario 1
Pizza Scenario 3
Pizza Scenario 1
Concert Scenario 1
Concert Scenario 2
Pizza Scenario 4
Pizza Scenario 2
Book Scenario
Hotel Reservations Scenario
Catalog Scenario
HMO Scenario
Flight Scenario
Bank Scenario
Shipment Scenario
Car Dealer Scenario
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