Call Center Outbound Sales Skills Assessment


Call Center Outbound Sales Skills Assessment

Skills Assessment

This test for Call Center Outbound Sales Skills was created to aid in identifying potentially successful outbound sales call center employees and applicants. The following categories are examples of those types of topical areas addressed within the test; Acceptance of Criticism - ability to use critical feedback to enhance performance, Assertiveness - ability to portray confidence interpersonally, Drive/Motivation - willingness to be productive and to succeed and Versatility - Ability to work on several different tasks at once. IMPORTANT: This test cannot be randomized because questions throughout the test will reference the previous questions data!

Tests for Call Center Inbound Sales Skills, Call Center Listening Skills as well as Call Center Telephone Etiquette are also available.


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How does it work?
Total Questions 52
Question Types Multiple Choice
Competencies Tested Assertiveness
Handling Criticism
Coping with Frustration
Product Knowledge
Tasks Tested Confidently Handling Tough Customers
Closing the Sale
Maintaining Customer Attention
Maintaining Control
Maintaining Customer Interest
Being Aggressive
Displaying a Positive Attitude
Maintaining a Positive Outlook
Focusing on the Positive
Redirecting a Negative Attitude
Portraying a Positive Outlook
Converting a Negative Attitude
Processing Criticism
Dispensing Criticism
Rising Above Criticism
Acknowledging Criticism
Putting Others at Ease
Maintaining Poise
Converting Frustration Into Satisfaction
Controlling Emotions
Dealing with the Frustration of Others
Staying Focused
Motivating Others
Maintaining Motivation
Accepting Challenges
Building Motivation
Motivating Difficult Customers
Seeking Productivity
Identifying the Customer
Listening to the Request
Verifying the Order
Processing the Request
Marketing Skills
Concern for Productivity
Information Security
Concern for Personal Development
Instilling Responsibility
Concern for Assignments
Maintaining Data Integrity
Helping Others
Work Prioritization
Task Completion
Maintaining Communication
Working with Others
Being Flexible with Others