Microsoft Office 2013 Help Desk Assessment


Microsoft Office 2013 Help Desk Assessment

Skills Assessment

This Microsoft Office 2013 Help Desk test is specifically for those in a help desk environment that will be supporting customers and clients who are using the Microsoft Office 2013 software. The test covers technical and practical problems that Microsoft Office 2013 users may face while utilizing Microsoft Office. Test questions pertain to the 2013 versions of Excel, Outlook, PowerPoint, and Word. There are additionally questions on managing files and general Office knowledge. This test is appropriate for new and experienced Microsoft Office technicians that are well-versed with the 2013 features.

Additional Help Desk assessments are available.


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How does it work?
Total Questions 42
Question Types Multiple Choice
Competencies Tested Office 2013
Managing Files
Excel 2013
Outlook 2013
PowerPoint 2013
Word 2013
Tasks Tested Open a Blank Document
Clip Art
Missing Ribbon
Customizing the Ribbon
Quick Access Toolbar
Import Templates
Locate a File
Save Locations
Looking for Files
Filename Extensions
File Recovery
File Compatibility
Default Save Location
Printing Borders
Color Format Cells
Cell References
Working with Large Worksheets
Insert Cells
3-D Reference
Excel AutoFilter
Excel Function
Search for Data
Finding Templates
Restoring Archives
Out of Office Message
Blind Carbon Copy Field
Recalling Email Messages
Sharing Calendars
Sharing Remotely
Sharing Presentations
Presenter View
Importing a File into PowerPoint
Slide Changes
Slideshow Variation
Default Font in Word
Text Moving to Next Page
Enable Editing
Modifying Templates
Updated Date/Time
Emailing from Word