On Demand Test Library
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The Call Center Listening Skills [audio] assessment employs audio-based call simulations to measure a test taker's listening skills, attention to detail, and problem solving skills. Among the topics covered are identifying customer problems, listening with distractions, listening through emotiona...
This test is suitable for call center operators with at least one year's experience. It is designed to evaluate general math skills often employed in a Call Center setting. It covers the following areas; Service Level, Production, Payroll, Time Zone Conversion, Currency Conversion and Cus...
This test for Call Center Outbound Sales Skills was created to aid in identifying potentially successful outbound sales call center employees and applicants. The following categories are examples of those types of topical areas addressed within the test; Acceptance of Criticism - ability to use c...
o teste bilíngue de português-inglês visa avaliar a capacidade de uma pessoa para ler em inglês e português e responder às perguntas sobre o que foi lido. São apresentados cenários cotidianos que envolvem situações de negócios, formalidades, definições e matemática.
We're still adding assessment details. Please contact us if you'd like more information.
The Call Center Retention [audio] test aims at assessing the test takers ability to hear information and remember it. The scenarios herein reflect those that the test taker will experience in the call center environment. This test is appropriate to administer to those working or desiring to work...
The Call Center Spanish-English Bilingual test is an audio based test that aims as assessing the ability of the test taker to move between Spanish and English. The test contains questions based on conversational discourse, appropriate responses, and basic numeric understanding.
This test is appro...
The Call Center Technical Support test is intended for telephone based PC support technicians who help callers with technical issues. This test covers issues pertaining to Hardware, Windows, Difficult Users, Printing, and the Internet.
A non-audio version of this test is also available: Call Cen...
The Call Center Technical Support test is intended for telephone based PC support technicians who help callers with technical issues. This test covers issues pertaining to Hardware, Windows, Difficult Users, Printing, and the Internet.
An audio version of this test is also available: Call Center...
The Call Center Telephone Etiquette covers and examines a general variety of skills, knowledge, and prior training for the Call Center Telephone professional. This assessment is focused on evaluating a trained customer service agent's communication skills along with their ability to recognize pro...
The Call Centre Towns Spelling [audio] test is designed to identify the test taker's knowledge of the correct spelling of important U.K. towns.
Assessments for U.K. Call Centre World Geography, U.K. Call Centre Data Entry [audio], and U.K. Call Centre Environment [audio] are also available.
The Call Center U.S. Cities Spelling [audio] test is designed to identify the test taker's knowledge of the correct spelling of major U.S. cities. Many of the cities included are state capitals and cities with high populations.
Assessments for Call Center Advanced Spelling [audio], Call Center B...
The Call Center U.S. Geographic Locations test is designed to identify the test taker's knowledge of the location of major U.S. cities by state. While some of the cities within the test are state capitals, many cities that are included were due to their respectively high populations and, hence, t...
We're still adding assessment details. Please contact us if you'd like more information.
The Call Center World Geography test is designed to identify the test taker's knowledge of locations throughout the world. City, country and continent locations are requested. This test is appropriate to administer to those who will be required to know basic world geography on the job.
Assessmen...
The Canadian Accounts Payable test is designed to evaluate the efficacy of an individual in performing functions often associated with Accounts Payable in Canada. The test primarily focuses on coding, payment terms and calculating discounts.
Assessments for Canadian Accounts Receivable, Canadian...
The Canadian Accounts Receivable test is designed to evaluate the efficacy of the test taker in performing Accounts Receivable functions in Canada. The test primarily focuses on calculating fees, customer account analyses, and handling disputes and discrepancies.
Assessments for Canadian Account...
The Advanced Accounting test is designed to screen applicants of approximately three to five years experience in accounting in Canada. It covers the areas of Accounts Payable, Accounts Receivable, Payroll, General Ledger, Financial Analysis, Cost Accounting, and Auditing. Without focusing on a sp...
The Advanced Spelling test measures the test taker's ability to spell correctly. The test taker is asked to identify whether a word is spelled correctly and, if this is not the case, requested to correct those words. This test is designed for clerical workers and administrative assistants whose p...
The Basic Spelling test measures the test taker's ability to spell correctly. The test taker is asked to identify whether a word is spelled correctly and, if this is not the case, requested to correct those words. This test is designed for clerical workers and administrative assistants whose posi...